CloudWave Control Panel

Step 1: Access the Control Panel

1. Open your browser and go to: https://server1.cloudwave.asia:8083
2. If your browser shows a security warning about the certificate, you can safely proceed
3. Bookmark this URL for future access

Step 2: Initial Login

1. Enter your username (provided in your welcome email)
2. Enter the temporary password from your welcome email
3. Click the Login button

Step 3: Change Your Password

1. After logging in, click your username in the top-right corner
2. Select Profile from the dropdown menu
3. Navigate to the Change Password section
4. Enter your current (temporary) password
5. Create a strong new password (minimum 12 characters with letters, numbers, and symbols)
6. Confirm your new password and save the changes
7. You will be logged out and need to log in again with your new password

Step 4: Explore the Dashboard

Once logged in, familiarize yourself with the main dashboard:

• Statistics: View your resource usage (disk space, bandwidth, databases)
• Quick Actions: Access common tasks like adding domains or databases
• Server Information: View details about your hosting environment

Adding a Domain

1. Navigate to Web → Domains in the main menu
2. Click the Add Domain button
3. Enter your domain name (e.g., example.com)
4. Choose whether to create a new directory or use an existing one
5. Configure additional options if needed (PHP version, SSL, etc.)
6. Click Add to create the domain
7. Update your domain's DNS records at your registrar to point to CloudWave's nameservers or IP address

Adding a Subdomain

1. Go to Web → Domains
2. Click Add Subdomain
3. Select the parent domain from the dropdown
4. Enter the subdomain name (e.g., blog for blog.example.com)
5. Configure the document root and other settings
6. Click Add to create the subdomain

SSL Certificates

CloudWave provides free Let's Encrypt SSL certificates for your domains:

1. Navigate to the domain settings in Web → Domains
2. Click on the domain name you want to secure
3. Scroll to the SSL Certificate section
4. Select Let's Encrypt from the dropdown
5. Click Save to request and install the certificate
6. Ensure your DNS is correctly pointing to CloudWave before requesting the certificate

Using the File Manager

1. Navigate to Files → File Manager in the main menu
2. Browse through your directories and files
3. Use the toolbar to:
   • Upload files from your computer
   • Create new files or folders
   • Edit text files with the built-in editor
   • Change file permissions
   • Extract archives (ZIP, TAR, etc.)
4. Right-click on files or folders for additional options

Creating FTP Accounts

1. Go to FTP → Users
2. Click Add FTP Account
3. Enter a username and strong password
4. Set the home directory for this FTP user
5. Configure access permissions if needed
6. Click Add to create the account

Connecting via FTP/SFTP

Use an FTP client like FileZilla, WinSCP, or Cyberduck to connect:

Creating a Database

1. Navigate to Databases → MySQL
2. Click Add Database
3. Enter a database name (it will be prefixed with your username)
4. Create a database user with a strong password
5. Assign the user to the database with appropriate permissions
6. Click Add to create the database
7. Use these credentials in your application's configuration file (e.g., WordPress wp-config.php)

Using phpMyAdmin

phpMyAdmin provides a web interface for database management:

1. Go to Databases → MySQL
2. Find the database you want to manage and click the phpMyAdmin link
3. Log in with your database username and password
4. From phpMyAdmin you can:
   • Create, modify, and delete tables
   • Run SQL queries
   • Import and export database backups
   • Manage users and permissions

Database Backups

Regularly back up your databases to prevent data loss:

1. Use phpMyAdmin to export your database
2. Select the database from the left sidebar
3. Click the Export tab
4. Choose Quick or Custom export method
5. Select SQL as the format
6. Click Go to download the backup file

Creating Email Accounts

1. Navigate to Mail → Accounts
2. Click Add Mail Account
3. Select the domain from the dropdown
4. Enter the mailbox name (e.g., info for info@yourdomain.com)
5. Create a strong password for the email account
6. Set the mailbox quota (storage limit)
7. Configure any additional options (aliases, autoresponders, etc.)
8. Click Add to create the account

Accessing Webmail

CloudWave provides webmail access for your email accounts:

1. Go to Mail → Accounts
2. Find the email account and click the Webmail link
3. Log in with your full email address and password
4. Choose your preferred webmail client (Roundcube, Horde, or SquirrelMail)

Email Client Configuration

Configure your email client (Outlook, Thunderbird, Apple Mail, etc.) with these settings:

Automatic Backups

CloudWave may provide automatic backups depending on your hosting plan:

1. Navigate to Backups in the main menu
2. View available backup points with their dates
3. Check your plan details for backup frequency and retention policy
4. Contact support if you need to adjust your backup settings

Manual Backups

Create manual backups for important changes or before updates:

1. Website Files: Use the File Manager to download your web directory or use FTP to download files
2. Databases: Use phpMyAdmin to export your databases as SQL files
3. Email: Use your email client to archive important emails locally
4. Store backups in multiple locations (local computer, cloud storage, etc.)

Restoring from Backup

If you need to restore your website or data:

1. From CloudWave Backups:
   • Go to Backups in the control panel
   • Select the backup point you want to restore
   • Choose what to restore (files, databases, or both)
   • Confirm the restoration process
2. From Manual Backups:
   • Upload your website files via File Manager or FTP
   • Import your database backup using phpMyAdmin
   • Update any configuration files if needed

Two-Factor Authentication (2FA)

Enable 2FA to add an extra layer of security to your account:

1. Navigate to your user profile (click your username in the top-right)
2. Go to the Security or Two-Factor Authentication section
3. Click Enable Two-Factor Authentication
4. Scan the QR code with your authenticator app (Google Authenticator, Authy, Microsoft Authenticator, etc.)
5. Enter the 6-digit code from your app to verify
6. Save your backup codes in a secure location

SSL Certificates

Secure your websites with SSL certificates:

1. As mentioned in the Websites section, enable Let's Encrypt SSL for your domains
2. Force HTTPS redirects to ensure all traffic is encrypted
3. Regularly check that your certificates are valid and not expiring

Password Security

• Use strong, unique passwords for all accounts (control panel, FTP, databases, email)
• Consider using a password manager to generate and store passwords
• Enable two-factor authentication wherever possible
• Change passwords periodically, especially if you suspect any compromise

Contacting Support

When contacting CloudWave support, please include the following information:

• Your account email address
• The domain name(s) affected
• A clear description of the issue
• Steps to reproduce the problem (if applicable)
• Any error messages you've encountered

Example Support Request

Subject: Cannot enable SSL for example.com
Account: user@example.com
Domain: example.com

Issue Details:
I'm trying to enable a Let's Encrypt SSL certificate for example.com, 
but the validation keeps failing. I've confirmed that the DNS is correctly 
pointing to the server, but I'm still getting a validation error.

Steps to Reproduce:
1. Go to Web → Domains
2. Click on example.com
3. Scroll to SSL Certificate section
4. Select "Let's Encrypt"
5. Click "Save"
6. Receive error: "Domain validation failed"

Error Message:
"Failed to verify domain ownership. Please check your DNS settings."